Change Management on the Grid: Transformation in the Utility Industry

Utility organizations are energized around transformation, with formal change management structures anchored closely to operations. The survey also shows that workforce adoption of AI and automation remains more cautious than conclusive.

The findings examine how utility industry HR leaders describe change functions, HR capacity, culture, recognition, communication, stakeholder engagement, and measurement as organizations adopt new technologies and ways of working.

Key Takeaways

• Utility organizations are active in transformation, with implementation standing out as a common stage.
• Dedicated change functions are in place, often tied closely to business operations.
• Culture and recognition provide a strong base for change support.
• Measurement spans progress, readiness, workforce response, and practical execution signals.

Click the View Now button to access utility industry survey findings on change management practices shaping transformation.