Change Management That Connects: Transformation in the Telecommunications Industry

Telecommunications organizations show strong transformation activity, with formal change management structures and workforce support already in place. The survey also shows that AI and automation adoption is still more measured than definitive.

The findings examine how telecommunications HR leaders describe change functions, HR capacity, culture, recognition, strategy, communication, and measurement as organizations adopt new technologies and ways of working.

Key Takeaways

• Transformation activity is concentrated in more active maturity stages.
• AI and automation adoption remains an area for continued attention.
• HR, culture, and recognition create a strong workforce support base.
• Measurement spans execution, readiness, and workforce response.

Click the View Now button to access telecommunications survey findings on change management practices shaping transformation.