Change Management on the Ledger: Financial Services/Banking Findings on Transformation Support

Financial services and banking organizations report a more formal foundation for change management, but workforce adoption of AI and automation is still described with caution. This survey looks at how change functions, HR capability, culture, recognition, and measurement support transformation in the industry.

The findings show how financial services/banking HR leaders view transformation maturity, adoption confidence, and the organizational practices connected to change execution.

Key Takeaways

• Dedicated change management functions are widely established across respondent organizations.
• AI and automation adoption confidence trails broader transformation maturity.
• Culture and recognition provide a supportive base for transformation efforts.
• Strategy clarity, communication, and measurement are prominent themes in change execution.

Click the View Now button to access financial services/banking survey findings on change management practices shaping transformation.