Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In a recent webinar, APQC's Darcy Lemons and Lynda Braksiek share insights on how to get started, no matter where you are in your knowledge management journey. In addition,…
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In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories: …
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Webinars & Videos|
Excellence in KM: An Interview with Executive Vice President of PTT Organization Effectiveness Srisuk Boonpetch
PTT Public Company Limited (PTT) received APQC’s 2022 Excellence in Knowledge Management recognition for achieving Level 5 maturity at the enterprise level on APQC’s KM…
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Data and Measures|
How Leadership Level Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on the…
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Data and Measures|
How Program Scope Affects KM Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on their scope…
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Data and Measures|
How Organization Size Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on organization…
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Data and Measures|
How Regional Location Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on where they…
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Data and Measures|
How Reporting Line Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on the function…
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Data and Measures|
How Program Tenure Affects KM Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. The report looks at differences between new KM programs and more…
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Data and Measures|
How KM Centralization Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. The report looks at differences among KM programs based on their level…
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Webinars & Videos|
The Current State of KM Metrics
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Articles|
Turning KM Data Into Insights at Mercer
Knowledge management (KM) programs produce a vast amount of data. The ability to monitor and track users at every turn has encouraged KM teams to set up robust, sometimes…
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Articles|
What to Measure When Moving KM to the Cloud
Measurement is almost always a critical success factor for knowledge management—especially when it comes to evaluating new technologies. Finding the right metrics to track in…
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Ruckus Networks, a wired and wireless networking equipment and software provider, is no stranger to disruption. But despite multiple acquisitions and technology migrations…
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The U.S. Army Engineer Research and Development Center (ERDC) is the research and development arm of the U.S. Army Corps of Engineers. As part of APQC’s 2020 KM Conversations…