Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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APQC conducted its annual research survey in early 2024 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
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Knowledge Management and Process Management: A Winning Combination for Continuous Improvement
By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…
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A recent webinar with APQC's Hubert, Braksiek, and Lundquist presented insights from the 2023 conference and discussed future research topics. The session focused on the…
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Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
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Managing Process Knowledge
Business processes and associated knowledge are essential to an organization's effective operation. Process and KM teams aim to document, standardize, and optimize how work…
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How To Use APQC’s KM-CAT
APQC's Knowledge Management Capability Assessment Tool (KM-CAT) enables organizations to evaluate their knowledge management maturity level and identify opportunities for…
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Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
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Knowledge Management Overviews
Knowledge management (KM) is a complex topic, and the number of resources APQC has published in the KM area can be overwhelming. To make things easier, this collection pulls…
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In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
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The Role of Technology in KM
AI and other technologies transform how people find and share knowledge in organizations. KM teams drive adoption while facing challenges such as leaders not seeing the value…
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Exploring APQC's Knowledge Flow Process
APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge is created, identified, collected, reviewed, shared, accessed, and used within organizations…
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KM Essentials: Roadmap To Success
This article summarizes a recent webinar hosted by Cindy Hubert and Lynda Braksiek, from APQC, which covered Knowledge Management (KM) fundamental concepts and highlighted…
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KM Essentials: Introduction to Knowledge Management
This “KM Essentials” collection is designed for those new to knowledge management (KM) or looking for a refresher on foundational KM concepts and approaches. The collection…
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Applying Knowledge Management in the Business
Knowledge management programs can provide infrastructure—people, processes, and technology—to enable the flow of organizational knowledge. But it is up to people working in…
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