Knowledge management (KM) is a complex topic, and the number of resources APQC has published in the KM area can be overwhelming. To make things easier, this collection pulls together overview articles on key approaches, including the identification of critical knowledge, knowledge retention and transfer, communities of practice, Web 2.0 tools, expertise location systems, and measurement of KM initiatives.
These articles are a good jumping-off point for people who are new to knowledge management and want to understand the basic concepts and methods. However, please note that APQC’s Knowledge Base contains more detailed information on all the theories, tools, and approaches mentioned in this collection. We recomment reviewing Now in the Knowledge Base: Knowledge Management for a look at our most recent research and content.