The Role of Technology in KM

Published On:
October 23, 2023
Authored By:
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AI and other technologies transform how people find and share knowledge in organizations. KM teams drive adoption while facing challenges such as leaders not seeing the value in new tools and employee resistance. This article captures a roundtable discussion hosted by APQC, during which knowledge management practitioners and leaders from various industries discussed technology's benefits, barriers, and opportunities, the impact of advanced technology on knowledge management, and its future applications.