Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Tools & Templates|
Knowledge Management Specialist: A KM Core Team Job Description
The knowledge management specialist job responsibilities include promoting knowledge sharing throughout the organization's operational business processes and systems by…
-
To keep pace with evolving business needs, KM professionals must continually broaden and deepen their skills. In June 2022, APQC hosted a roundtable discussion facilitated…
-
Presentation Slides|
Cultivating the Right Skills for KM’s Future
When is the last time you thought strategically about how to identify and fill skills gaps for your knowledge management team? This presentation describes how to develop…
-
Reports & White Papers|
2022 KM Program Benchmarks and Metrics Survey Report
In 2022, APQC surveyed more than 400 KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business…
-
Presentation Slides|
Building a Successful KM Program to Work Smarter, Not Harder
The U.S. Navy’s knowledge management system, called Carrier Team One (CT1), came out of a meeting of senior leaders in carrier maintenance who all shared the same goal: to…
-
Knowledge management (KM) teams often struggle to secure support from senior leaders. Executives either don’t understand what KM is, are skeptical of its value, or pay lip…
-
Articles|
Setting the Stage for KM at Prudential
When knowledge resources are scattered across disparate repositories, it’s easy for employees to become frustrated and overwhelmed as they search for the knowledge they need…
-
As organizations change through the years, their knowledge needs shift. Nowhere is it more critical for KM to keep pace than within the U.S. Navy’s aircraft carrier program…
-
A knowledge base, also called a portal or hub, is a foundational piece of almost every knowledge management (KM) program. These centralized knowledge repositories are key…
-
Presentation Slides|
How Innovative is Your Approach to KM?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
-
Tools & Templates|
KM Partnerships FAQ
This guide answers the questions APQC hears most related to developing and leveraging partnerships between knowledge management (KM) and other areas of the business.
-
Tools & Templates|
Understanding KM Maturity Capabilities: Governance & Leadership
This tool outlines how building KM governance and leadership evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the governance and…
-
Tools & Templates|
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
To date, APQC has recognized more than 20 mature KM programs as part of its Excellence in Knowledge Management initiative. The recognition is based on analysis from APQC’s KM…
-
Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
-
Articles|
KM Champions at Mercer
Stakeholder engagement is an essential component of any healthy knowledge management (KM) program. Although there are many ways to boost support for KM among colleagues, one…