Rebuilding the KM Foundation at Elevations Credit Union

A knowledge base, also called a portal or hub, is a foundational piece of almost every knowledge management (KM) program. These centralized knowledge repositories are key touchpoints for employees, and they need to stay aligned with evolving technologies, business priorities, and workways. At APQC’s 2022 Process and Knowledge Management Conference, Sawyer Hamilton of Elevations Credit Union described how his organization built its knowledge base and then rebuilt it to improve usability.

This is a summary of the session; click here for a copy of the presentation