The U.S. Navy’s knowledge management system, called Carrier Team One (CT1), came out of a meeting of senior leaders in carrier maintenance who all shared the same goal: to work smarter, not harder. They aimed to improve carrier maintenance schedules while supporting the Navy's mission to deliver ships and systems on time. Following the slogan of “Blame the Process, Not the People”, team members began their journey by finding and applying best practices in knowledge management and, after learning the importance of the business case for KM and aligning with senior leadership, created a sustainable program that is still in use today.
This presentation covers:
- How to establish business objectives for a KM program
- How to better design programs, tools, metrics, and teams to drive KM adoption
- The importance of KM program self-assessment
- Tactical ways to close gaps in KM core capabilities
This is a copy of the presentation; click here for a summary of the session.