Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Excellence in Knowledge Management at Mercer
Mercer is a business of Marsh McLennan (NYSE: MMC), a leading professional services firm in the areas of risk, strategy and people, with 83,000 colleagues and annual revenue…
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Webinars & Videos|
Excellence in KM: An Interview with Executive Vice President of PTT Organization Effectiveness Srisuk Boonpetch
PTT Public Company Limited (PTT) received APQC’s 2022 Excellence in Knowledge Management recognition for achieving Level 5 maturity at the enterprise level on APQC’s KM…
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Tools & Templates|
Key Measures For Virtual Collaboration Applications
Virtual collaboration applications are becoming ubiquitous as organizations look to digitize communications and help remote, hybrid, and geographically dispersed teams co…
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Collections|
Key Measures for Knowledge Management
Almost every organization with a knowledge management (KM) program monitors its KM strategy, processes, tools, and approaches to determine how well KM aligns with business…
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Tools & Templates|
Key Measures for Enterprise Wikis
A wiki is a collaborative application that allows people to add, modify, and delete content. The most well-known wiki is the open-access Internet encyclopedia Wikipedia,…
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Tools & Templates|
Key Measures for Lessons Learned Processes and Approaches
APQC defines a lessons learned approach as a knowledge sharing activity in which an organization debriefs project or event participants in order to understand what went well,…
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Case Study|
Excellence in Knowledge Management at Saudi Aramco
Saudi Aramco is a public petroleum and natural gas company. Headquartered in Dhahran, Saudi Aramco operates the world’s largest single hydrocarbon network and has the largest…
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Tools & Templates|
Key Program-Level Measures for Knowledge Management
This document lists measures commonly used to evaluate knowledge management (KM) programs. The measures are designed to inform high-level KM leaders and sponsors about the…
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Tools & Templates|
Key Measures for Content Management
This document lists measures commonly used to evaluate content management systems and approaches. The list includes both activity measures, which track participation and…
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Tools & Templates|
Key Measures for Expertise Location
This document lists measures commonly used to evaluate expertise location processes and systems (i.e., tools and approaches that help employees find and reach out to…
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Tools & Templates|
Key Measures for Collaboration
This article lists examples of measures that organizations can use to track collaboration adoption and participation, efficiency and quality, engagement and satisfaction, and…
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Tools & Templates|
Organizational Performance Measures Impacted by Knowledge Management
This article lists examples of measures that organizations can use to correlate KM activities with organizational performance. It includes measures for cost, revenue,…
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Tools & Templates|
Key Measures for the Transfer of Best Practices
This document lists measures commonly used to evaluate approaches for transferring best practices among teams, locations, departments, and/or business units. The list…
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Tools & Templates|
Key Measures for Communities of Practice and Networks
This document lists measures commonly used to evaluate communities of practice and networks. The list includes both activity measures, which track participation and…
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PTT Public Company Limited (PTT) is a Thai state-owned oil and gas company. Its operated businesses consist of natural gas, gas transmission, international trading, new…
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