Key Measures For Virtual Collaboration Applications

Virtual collaboration applications are becoming ubiquitous as organizations look to digitize communications and help remote, hybrid, and geographically dispersed teams co-create and engage with one another. Video calling is one feature, but most applications also include functionality adapted from consumer social networking applications. 

This document lists measures commonly used to evaluate virtual collaboration applications. Many KM teams focus on participation, satisfaction, and engagement measures for these tools, but some perform more comprehensive evaluations of business value.