Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Maintaining Excellence Through Change at Mercer
Mercer is a global professional services company providing organizations with solutions that meet the personal, professional, and financial needs of their employees. They…
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PTT Public Company Limited (PTT) is a Thai state-owned oil and gas company. Its operated businesses consist of natural gas, gas transmission, international trading, new…
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The U.S. Navy Carrier Team One designs, champions, and improves operational processes for U.S. Navy aircraft carrier maintenance. Established in 1997, Carrier Team One…
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Ubisoft Entertainment scaled up rapidly and had a complex, messy content management environment and a competitive organizational culture that was not conducive to knowledge…
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Dubai Municipality is a municipal body with jurisdiction over city services and the upkeep of facilities in the Emirate of Dubai in the United Arab Emirates (UAE)…
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Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
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Saudi Aramco is a multinational integrated energy and chemicals company based in Dhahran, Saudi Arabia with a diverse portfolio of more than 200 projects across multiple…
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Case Study|
Leveraging Deep Knowledge Transfer at APQC
The Knowledge Management Capability Assessment Tool (KM CAT), one of APQC's flagship assessments, rates an organization’s capabilities and maturity in knowledge management…
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Swagelok founded a knowledge management (KM) program to increase knowledge sharing among its sales and service centers, but the initial effort did not have the right strategy…
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Case Study|
Excellence in Knowledge Management at Arup
Ove Arup & Partners (Arup) is a multinational professional services firm that provides engineering, design, planning, project management, and consulting services for all…
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Case Study|
Excellence in Knowledge Management at SNC-Lavalin
Professional services and project management company SNC-Lavalin achieved a Level 4 maturity on APQC's Knowledge Management (KM) Capability Assessment Tool at the enterprise…
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APQC met with Dianna Langley, Head of Digital Workplace at Oxfam International, to learn how Oxfam improved efficiency, standardization, and collaboration through an…
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Case Study|
Excellence in Knowledge Management at Schlumberger
Schlumberger is a global leader in technology for reservoir characterization, drilling, production, and processing for the oil and gas industry. It earned APQC’s 2019…
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Case Study|
Excellence in Knowledge Management at Grant Thornton
Audit, tax, and advisory firm Grant Thornton LLP earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment…
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This blinded case study focuses on a large software company that wanted to improve the flow of knowledge between its product groups and the rest of the organization and give…