Excellence in Knowledge Management at Dubai Municipality

Published On:

September 07, 2021

Authored By:

APQC

Members-Only Content:

Dubai Municipality is a municipal body with jurisdiction over city services and the upkeep of facilities in the Emirate of Dubai in the United Arab Emirates (UAE). Established in 1954, Dubai Municipality is one of the largest governmental institutions in the UAE and one of Dubai’s leading growth and development institutions.

Dubai Municipality has more than 12,000 employees and operates under six business sectors, along with the office of the Director General (His Excellency/ Dawood AlHajri):

Health, Safety & Environment Sector,
Engineering and Planning Sector,
Infrastructure Services Sector,
Business Development Sector,
Support Services Sector, and
Corporate support Sector.

APQC spoke with Soha Radwan, Knowledge Management and Innovation Specialist, about the Dubai Municipality’s knowledge management (KM) approach and how it achieved Level 5 maturity at the enterprise level on APQC’s KM Capability Assessment.

Type:

Case Study

Topics:

Knowledge Management, KM Tools and Approaches

Industries:

Government/Military (Federal/State)

Related Resources

Knowledge Management and Generative AI: Partners in Productivity

Work at the Speed of Knowledge: Generative AI and the Future of Knowledge Management

Understanding Knowledge Loss

Understanding Mentoring and Peer-Based Knowledge Transfer

Understanding Internal Best Practice Transfer

Setting Up a User-Driven KM Program at Medtronic

Elevating Customer Experience with a Robust Content Management System

Three Keys to Successful Change Management for AI

Knowledge Management's Role in Artificial Intelligence

Winning at Content Management in the Era of AI

Excellence in Knowledge Management 2023

Applying People Skills to Engage Teams & Impact Change