Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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HR Cost per $1000 Revenue
Cost is one of the first metrics that executives look at when evaluating the performance of corporate functions like HR. This article describes one HR function cost measure…
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Organizations that can hire more quickly than their peers and competitors have a distinct advantage in the talent marketplace. Moving too quickly to hire, however, could end…
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Training is a critical component of process improvement and change management strategy. Reimagining how training is delivered can help process leaders reduce their ask and…
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How to Get Employee Buy-in for Measurement
For measurement to lead to tangible improvement, an organization must communicate with staff about the measures, align them with strategic objectives and actual work, analyze…
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Don't Neglect Your Finance Talent
In this article, APQC draws from the findings of its Future of Finance Talent study to discuss how leading organizations approach retention for finance employees. APQC found…
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Grow Your Finance Talent For Success
In this article, APQC draws from the findings of its Future of Finance Talent study to discuss how leading organizations approach talent development for finance employees…
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Get Finance Talent in the Door
In this article, APQC draws from the findings of its Future of Finance Talent study to highlight the strategies and practices that leading organizations use to acquire…
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Taking Diversity, Equity, and Inclusion From Empty Slogans to Lasting Change: Executive Summary
In Taking Diversity, Equity, and Inclusion from Empty Slogans to Lasting Change, APQC aims to provide insights and actionable guidance for anyone working toward greater…
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Gaining Awareness of DEI
In this article, APQC reviews gaining awareness as one building block of an effective diversity, equity, and inclusion (DEI) program. Gaining awareness means recognizing and…
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Reporting Performance for DEI
In this article, APQC reviews reporting performance as one building block of an effective diversity, equity, and inclusion (DEI) program. Reporting performance means using…
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Dedicating Resources for DEI
In this article, APQC reviews dedicating resources as one building block of an effective diversity, equity, and inclusion (DEI) program. The pursuit of workforce DEI is a…
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Sharing Responsibility for DEI
In this article, APQC reviews sharing responsibility as one building block of an effective diversity, equity, and inclusion (DEI) program. Sharing responsibility means making…
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Developing Capabilities for DEI
In this article, APQC reviews developing capabilities as one building block of an effective diversity, equity, and inclusion (DEI) program. Developing capabilities for DEI…
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Changing Behavior for DEI
In this article, APQC reviews changing behavior as one building block of an effective diversity, equity, and inclusion (DEI) program. Effective and sustainable DEI programs…
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In this article, APQC draws from the findings of its Future of Finance Talent study to highlight the importance of collaboration between HR and the Finance function for…
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