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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Starting with People: A Human-First Approach to Problem-Solving
Empathy and understanding are critical ingredients to success as we think about the changing needs of those who we create solutions for. At APQC's 2023 Conference, Tammy…
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Presentation Slides|
Process Management Roles All Organizations Should Have
According to APQC’s 2023 priorities research, more than one-third of organizations have identified key skillsets individuals should have as a critical component in the…
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Presentation Slides|
What to Expect in Process and Performance Management in 2023
At the close of 2022, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2023…
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Presentation Slides|
Making Change Management Better
Organizations and employees have been through a lot over the last couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new…
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Presentation Slides|
Driving Value Realization Through Post-Acquisition Integration
Since early 2021 mergers & acquisition deals have been on the rise. 2021 saw $5.1 trillion in M&A transactions. Though the price of these deals is also on the rise, the…
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Boundless Benchmarking: Revolutionizing Business Models With Open Standards
Benchmarking continues its reign as one of the most popular and effective management tools used. Even great management tools cannot stand still and must evolve if they are to…
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Presentation Slides|
Key Insights for Digital Transformation Success
Digital transformation is not a one-and-done acquisition of new technology. Its focus is on building the strategies and skillsets that enable an organization to continuously…
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Presentation Slides|
Clean Electrification Maturity Model - Helping Electric Utilities Transform and Thrive in the New Energy Era
In these presentation slides, The Clean Electrification Maturity Model (CEMM), developed by IBM and APQC, identifies the key success factors that enable electric utilities to…
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Presentation Slides|
Improve Project Success with a Process Framework
In these presentation slides Lawrence Dillon, CEO of ENKI LLC and Paul Dandurand, CEO of PieMatrix will discuss how they use APQC’s Process Classification Framework (PCF)® to…
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Presentation Slides|
Building the Roadmap Together: Process Highlights from APQC's 2022 Conference
Process and performance management (PPM) have been making strides around providing strategic value over the last few years. Not only have PPM teams stepped in to build better…
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Presentation Slides|
Assess, Improve, and Benchmark Using the BEST Method
The BEST tool is a structured approach to gap analysis and improvement for an organization creating a Best Practice or an organization seeking a Best Practice as a benchmark…
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Presentation Slides|
Creating Value in Mergers and Acquisitions
This presentation discusses an overview of the M&A process, pre-close planning, integration planning, key points for post-acquisition integration, and multi-industry lessons…
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Presentation Slides|
Robotic Process Automation: The Gateway to Process Improvement
The Federal Home Loan Bank of San Francisco took a grassroots approach in building its robotic process automation (RPA) Center of Excellence, starting slowly with ad-hoc get…
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Presentation Slides|
Emotional Connection and Influencing Change
Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…
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Presentation Slides|
How to Be an Influencer: What It Takes to Shape Organizational Culture
In the face of disruptions like COVID-19 and trends like the Great Resignation, the stakes of culture are higher than ever for organizations. Outdated mindsets threaten…