Best Practices for Knowledge Management Excellence: 2019
In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations. In studying the winners, our research team identified six best practices for positioning and structuring KM, as well as evolving knowledge capabilities in response to shifting needs and priorities.
This report outlines the best practices and how they play out at:
- Bupa Health Insurance,
- Grant Thornton,
- Mercer,
- Schlumberger,
- U.S. Army Engineer Research and Development Center,
- U.S. Army Corps of Engineers Southwestern Division, and
- U.S. Internal Revenue Service.
See the executive summary for a brief overview of the best practices.