Best Practices for Knowledge Management Excellence: 2019 Executive Summary

Published On:
October 23, 2019
Authored By:
Lauren Trees and Mercy Harper
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In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations. In studying the winners, our research team identified six best practices for positioning and structuring KM, as well as evolving knowledge capabilities in response to shifting needs and priorities.

This executive summary provides a short description of the best practices. Details can be found in the full report.