Excellence in Knowledge Management at Bupa

Published On:
September 18, 2019
Authored By:
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Bupa Australia earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s Knowledge Management Capability Assessment at the business-unit level. This case study discusses the expansion of Bupa’s knowledge management (KM) program and systematic approach to transforming the enterprise role of KM.