Excellence in Knowledge Management at Mercer

Published On:
July 31, 2019
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Professional services firm Mercer earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. APQC spoke with Lisa Weber, the knowledge management (KM) leader for Mercer’s lines of business, regarding the organization’s 20-year KM journey and how the program is adapting to serve employees in the age of digital transformation.