Excellence in Knowledge Management at Mercer

Published On:
July 31, 2019
Authored By:
APQC
Members-Only Content:

Professional services firm Mercer earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. APQC spoke with Lisa Weber, the knowledge management (KM) leader for Mercer’s lines of business, regarding the organization’s 20-year KM journey and how the program is adapting to serve employees in the age of digital transformation.

Also found in Excellence in Knowledge Management 2019
Type:
Case Study
Topics:
Knowledge Management, Content Management, KM Enabling Technology, KM Maturity, KM Strategy
Industries:
Professional Services/Business Services
Tags:
Artificial intelligence (AI), Digital workplace

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