Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections|
Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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Case Study|
Building a Collective Mindset: Operationalizing a Governance Structure for a Global Supply Chain Network
This case study outlines how to establish a central governance structure across a supply chain network of different companies and organizations working together. It is…
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Articles|
Sustainability in Industrial Products
Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
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Tools & Templates|
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
To date, APQC has recognized more than 20 mature KM programs as part of its Excellence in Knowledge Management initiative. The recognition is based on analysis from APQC’s KM…
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Highmark Health is a nonprofit health organization with headquarters in Pittsburgh, Pennsylvania. As a “blended health organization,” Highmark Health includes both payers and…
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Swagelok founded a knowledge management (KM) program to increase knowledge sharing among its sales and service centers, but the initial effort did not have the right strategy…
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The U.S. Pharmacopeia (USP) is a nonprofit organization that develops scientific standards to help ensure the quality and safety of medicines, dietary supplements, and foods…
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Case Study|
Transformation in Order-to-Cash at Novartis AG
Novartis has recently been engaged in a large-scale effort to transform end-to-end processes across organizational barriers in order to improve the customer experience. APQC…
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Articles|
KM and Covid-19: Stories from the Front Line
In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…
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Data and Measures|
Treasury Operations: Pharmaceutical Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Data and Measures|
Treasury Operations: Retail and Wholesale Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Knowledge management (KM) professionals are contending with a radical reformation in how their organizations collaborate and share knowledge. KM teams must quickly respond to…
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On April 29-30, 2020, APQC launched KM Conversations, a virtual webinar series where KM practitioners can share their stories and learn from one another. The first week of…
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Webinars & Videos|
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
In March 2020, APQC hosted a webinar with KM leaders from World Vision International, the U.S. Department of State, and the National Association of State Workforce Agencies …
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Articles|
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
In March 2020, APQC hosted a webinar with KM leaders from World Vision International, the U.S. Department of State, and the National Association of State Workforce Agencies …