Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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Presentation Slides|
How Do We Do _____? Who Knows?
In 2016, Converse County School District was rudderless. It was facing new leadership and lacked standardized and documented processes. In order to embark on a path of…
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Presentation Slides|
2010 - 2020: A Performance Management Odyssey
Jennifer Martin-Johnson, Performance Management Specialist at Prince Georges Public Schools, was tasked with developing and implementing a comprehensive Performance…
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Presentation Slides|
Supporting Institutional Change Through Employee Engagement and Process Improvement
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
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Presentation Slides|
Giving Counselors and Support Staff Some Love
In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…
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After Converse County School District 1’s long-serving superintendent retired, it became clear that the organization lacked standardized and documented processes. As part of…
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Webinars & Videos|
How Do We Do _____? Who Knows?
In 2016, Converse County School District was rudderless. It was facing new leadership and lacked standardized and documented processes. In order to embark on a path of…
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In 2009, Prince George’s Public Schools needed to develop a comprehensive performance management system. As part of APQC’s 2020 PPM Online Summit – Educators’ Edition,…
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Webinars & Videos|
2010 - 2020: A Performance Management Odyssey
Jennifer Martin-Johnson, Performance Management Specialist at Prince Georges Public Schools, was tasked with developing and implementing a comprehensive Performance…
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Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
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Webinars & Videos|
Supporting Institutional Change Through Employee Engagement and Process Improvement
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
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Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…
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Webinars & Videos|
Giving Counselors and Support Staff Some Love
In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…
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Webinars & Videos|
The Next 90 Days: Educators' Panel Discussion
There are still many uncertainties around COVID-19, ranging from its economic impact to how organizations build resiliency and plan for the future. As part of APQC’s 2020…
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Presentation Slides|
Value Chains, Policy Busting and Concept Models - Key Engineering Techniques for Escaping Silos
Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…