Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Organizations are seeking new and better ways to drive innovation, and many are looking to knowledge management (KM) for support. This article outlines ways to connect KM and…
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On an APQC webinar, APQC Executive Director Cindy Hubert facilitated an interactive panel on accelerating KM adoption and behavior change featuring four leaders from KM teams…
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On a webinar, APQC Principal Research Lead Lauren Trees facilitated a panel on advanced technologies featuring three leaders from KM teams recognized by APQC’s Excellence in…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
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As customers’ expectations for service quality and responsiveness increase, some organizations are opening select KM content and systems to customers. This can present risk…
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IT consulting organization Cognizant Technology Solutions is transitioning its KM toolkit from the traditional “seek” model, in which employees must proactively search for…
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Articles|
KM and Covid-19: Stories from the Front Line
In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…
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Presentation Slides|
Embedding Intelligence in KM: Cognizant Technology Solutions
Cognizant has leveraged the power of automation and AI to enhance its KM systems, helping end-users save time and connect to relevant knowledge. The organization has…
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Presentation Slides|
The Mercer Brain: The Brain Behind Content Findability
As the world's largest HR consulting firm, Mercer relies on its intellectual capital to engage with prospects and clients. But despite having a wealth of information at its…
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Building a strong and sustainable community of practice is no easy task—it takes time and intentional effort to put the right foundations in place. During APQC’s 2020 KM…
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Driving and sustaining community engagement is a challenge for many organizations, but Microsoft has found an effective way to keep energy and enthusiasm high. As part of…
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Presentation Slides|
Life After Love: What Happens After Communities of Practice Fail?
This webinar tells a story of two World Vision communities of practice that "failed." World Vision KM Manager Brittany Persinger and Medical Teams International Chief of…
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Presentation Slides|
Use Culture Accelerators to Super Charge Communities
Microsoft conducts culture accelerators workshops to guide community leads and members through fun, highly productive community activities that result in tangible community…
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Articles|
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
In March 2020, APQC hosted a webinar with KM leaders from World Vision International, the U.S. Department of State, and the National Association of State Workforce Agencies …
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Articles|
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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