Using Culture Accelerators to Super Charge Communities at Microsoft

Driving and sustaining community engagement is a challenge for many organizations, but Microsoft has found an effective way to keep energy and enthusiasm high. As part of APQC’s 2020 KM Conversations Web Series, Microsoft Services IP Engineering Lead and Worldwide Community Lead Ray-Howett discussed how the organization uses culture accelerators—curated, focused workshops built for a specific purpose—to drive engagement and better outcomes in communities.