Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Substantive and Practical Change Tactics
APQC hosted a roundtable conversation facilitated by Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management at APQC) and Lauren Trees (Principal…
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Mergers & acquisitions (M&A) are one strategic path to inorganic, organizational growth. M&A can be relied on for a wide variety of growth opportunities from product/supply…
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Measures help supply chain leaders identify opportunities for improvement, track important trends, monitor key business drivers, and more. With so many potential measures to…
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Process is the thread that connects the overall strategy and vision of an enterprise to the day-to-day operations of its members. But as an organization gets larger and more…
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Data has the potential to transform our world. In recent years, many organizations have relied on data visualizations to help digital audiences make use of the data. But,…
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Tackling the Measure Selection Process
To stay resilient in a fast-changing and highly competitive environment, organizations must have a good handle on their performance data. But many organizations struggle with…
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Organizations invest significant resources like time, money, and FTE hours into selecting and implementing new technologies. But without a systematic approach to implement…
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Setting Up for Research Success
Research is an invaluable tool to support decision-making in organizations. However, it’s easy for research to get off track or focus on the wrong problem. Good research is…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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As an organization grows over years, processes diverge. At APQC's 2022 Process and Knowledge Management Conference, AstraZeneca’s Business Process Manager Christopher Moriak…
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No matter how smart and capable your employees are, they will struggle to work together effectively if they operate in silos. Process management helps organizations dismantle…
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Disruptions like the COVID-19 pandemic and the Great Resignation mean that interest in organizational culture is growing rapidly. Not only are articles with the word ‘culture…
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At APQC’s 2022 Process and Knowledge Management conference, Paige Kane and Lynda Braksiek facilitated a conversation with PPM and KM professionals about change management in…
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Creating Value in Mergers and Acquisitions
Mergers and acquisitions (M&A) is a hot topic in today’s financial news, but M&A is a tricky growth strategy with a high failure rate. At APQC's 2022 Process and Knowledge…