To stay resilient in a fast-changing and highly competitive environment, organizations must have a good handle on their performance data. But many organizations struggle with foundational issues related to choosing the right measures, working against bias, building impactful dashboards, and more.
Holly Lyke-Ho-Gland, Principal Research Lead, Process and Performance Management at APQC, facilitated a roundtable discussion on the measure selection process. The roundtable not only provided an opportunity for participants to share their most significant challenges, but also practices that make the measure selection process smoother, easier, and more effective.
This article provides a summary of the roundtable’s main themes