Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Presentation Slides|
Robotic Process Automation: The Gateway to Process Improvement
The Federal Home Loan Bank of San Francisco took a grassroots approach in building its robotic process automation (RPA) Center of Excellence, starting slowly with ad-hoc get…
-
Presentation Slides|
Emotional Connection and Influencing Change
Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…
-
Presentation Slides|
How to Be an Influencer: What It Takes to Shape Organizational Culture
In the face of disruptions like COVID-19 and trends like the Great Resignation, the stakes of culture are higher than ever for organizations. Outdated mindsets threaten…
-
Business stakeholders often underestimate the amount of time, labor, and other resources that it takes to implement robotic process automation (RPA) effectively. At APQC's…
-
Articles|
Creating Value in Mergers and Acquisitions
Mergers and acquisitions (M&A) is a hot topic in today’s financial news, but M&A is a tricky growth strategy with a high failure rate. At APQC's 2022 Process and Knowledge…
-
As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
-
Articles|
Sustainability in Industrial Products
Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
-
Presentation Slides|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
-
Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
-
Presentation Slides|
World Class Journey- Implementing Business Process Management Across Intel Finance
In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…
-
For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
-
Articles|
Live Future Ready with Scenario Planning
In an uncertain and unpredictable world, disruptions to business as usual—whether good or bad—can come at any time. While no organization or finance professional can predict…
-
Articles|
Value Stream Mapping with the Vanguard Group
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
-
Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
-
When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…