World Class Journey- Implementing Business Process Management Across Intel Finance

Published On:
October 23, 2020
Authored By:
Alvaro Caamano, Intel
Public Content:
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In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to overcome silos within finance groups that resulted in inefficiencies and a clear disconnection on process decision making and continuous improvement. During this session, Alvaro Caamano discusses how Intel developed a finance service catalog—based on APQC's Process Classification Framework (PCF)®—to establish common ground and connect the silos with a new governance model and BPM framework. Intel's program enabled a BPM house with 6 key tenets: process ownership, quality management, change management, key performance indicators, knowledge management, and oversight structure to govern and control the program. 
Topics include: 

  • how to design a BPM framework that merges existing models with best practices,
  • industry best practices for BPM, 
  • how to develop a healthy discipline and culture for a large population, and
  • the value of innovation, the discipline to execute, and the passion required for incorporating a BPM framework into a continuous improvement cycle.

This is a copy of the presentation slides; click here for the recording or here for an overview of the session.