Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Knowledge management (KM) is notoriously difficult—but not impossible—to measure. This article condenses the most important and enduring best practices for KM measurement…
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Turning KM Data Into Insights at Mercer
Knowledge management (KM) programs produce a vast amount of data. The ability to monitor and track users at every turn has encouraged KM teams to set up robust, sometimes…
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Picking the Right KM Technology
Technology is an essential ingredient for every knowledge management (KM) program. Employees rely on tools to help them capture knowledge, share it with others, and access…
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Automation and AI have received a lot of attention from the knowledge management (KM) crowd over the past decade. For most of this time, the discussion focused on what…
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How Strong KM Supports Project Management
Knowledge management (KM) has great potential to improve project outcomes. When project teams reuse available knowledge, they can deliver better and faster results. When…
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APQC launched its Excellence in Knowledge Management award to recognize mature KM programs that are delivering significant value to their organizations. In studying the 2020…
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What to Measure When Moving KM to the Cloud
Measurement is almost always a critical success factor for knowledge management—especially when it comes to evaluating new technologies. Finding the right metrics to track in…
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Measurement is one of the top critical success factors for knowledge management (KM) programs. The most reliable way to secure leadership and employee support for KM is to…
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Governance is essential for establishing and sustaining a knowledge management (KM) program. It outlines the roles and structures needed to ensure knowledge flow processes…
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APQC’s research cites misaligned measures as one of the top barriers to knowledge sharing inside organizations. Measures become a problem when employees, business groups, or…
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Ruckus Networks, a wired and wireless networking equipment and software provider, is no stranger to disruption. But despite multiple acquisitions and technology migrations…
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The U.S. Army Engineer Research and Development Center (ERDC) is the research and development arm of the U.S. Army Corps of Engineers. As part of APQC’s 2020 KM Conversations…
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Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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Most organizations say they “value” knowledge and expertise, but for STEM (science, technology, engineering, and mathematics) industries and business areas, that’s not enough…
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In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…
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