Best Practices for Knowledge Management Excellence: 2020 Executive Summary

Published On:
January 29, 2021
Authored By:
APQC
Public Content:
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APQC launched its Excellence in Knowledge Management award to recognize mature KM programs that are delivering significant value to their organizations. In studying the 2020 recipients and how they achieved their current levels of maturity, APQC identified common themes in how they integrate with the business, connect employees to experts and communities, leverage technology, measure their impact, and evolve their strategies. This executive summary provides an overview of key findings from the 2020 Excellence in KM cohort.