Automation and AI Are Changing the Knowledge Management Game

Published On:
January 29, 2021
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Automation and AI have received a lot of attention from the knowledge management (KM) crowd over the past decade. For most of this time, the discussion focused on what organizations could do rather than what they were actually doing. In this article, you will learn about the impact of automation and AI on today’s KM programs. The article draws on case examples from organizations recognized by APQC’s Excellence in Knowledge Management program.