Automation and AI Are Changing the Knowledge Management Game

Published On:
January 29, 2021
Authored By:
APQC
Members-Only Content:

Automation and AI have received a lot of attention from the knowledge management (KM) crowd over the past decade. For most of this time, the discussion focused on what organizations could do rather than what they were actually doing. In this article, you will learn about the impact of automation and AI on today’s KM programs. The article draws on case examples from organizations recognized by APQC’s Excellence in Knowledge Management program.

Also found in Excellence in Knowledge Management 2020
Type:
Articles
Topics:
Knowledge Management, KM Enabling Technology, KM Maturity, KM Tools and Approaches
Tags:
Artificial intelligence (AI), Automation

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