Knowledge-Sensitive Measures: How Technical Organizations and Business Areas Monitor Knowledge Acquisition and Application

Published On:
February 23, 2020
Authored By:
APQC
Member Only Content:
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Most organizations say they “value” knowledge and expertise, but for STEM (science, technology, engineering, and mathematics) industries and business areas, that’s not enough. Many STEM disciplines use knowledge-sensitive measures to monitor the acquisition of knowledge and its application to improve business outcomes.

APQC has identified four categories of knowledge-sensitive measures: innovation, digital, operations, and competency. This article explains the categories and lists commonly used measures in each.