In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations. This article summarizes a roundtable featuring KM leaders from three of the winning programs:
- Padma Bhamidipati, lead principal – branding, Infosys
- Alan Boulter, KM process and workflow, Schlumberger
- Sanaa’ Tailor, servicewide KM program lead, U.S. Internal Revenue Service
Participants discussed the focus and evolution of their KM programs, how they drive and measure KM engagement, and their plans for the future.