Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Virtual collaboration has been on the rise for a decade, but it really hit the mainstream in 2020. Due to the COVID-19 pandemic and social distancing requirements,…
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Workplace communication and collaboration have always been shaped by where people sit in the organizational hierarchy. The further up you are on the org chart, the greater…
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This article explains why asking IT to own your organization’s virtual collaboration approach is a bad idea. It also outlines reasons to involve more people-focused functions…
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Each generation has its own quirks, preferences, and habits when it comes to virtual collaboration. Understanding these nuances can help knowledge management (KM) teams…
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Each generation has its own perceptions about how well existing virtual collaboration rules are followed. APQC found that Millennials desperately want ground rules and…
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Picking the Right KM Technology
Technology is an essential ingredient for every knowledge management (KM) program. Employees rely on tools to help them capture knowledge, share it with others, and access…
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Automation and AI have received a lot of attention from the knowledge management (KM) crowd over the past decade. For most of this time, the discussion focused on what…
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Throughout more than two decades researching KM programs, APQC has seen organizations succeed with a variety of portal styles and capabilities. That said, some organizations…
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This article outlines potential advantages and disadvantages of using Microsoft 365 for enterprise content management and collaboration by comparing data from organizations…
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Cloud software is one of the most pervasive trends in enterprise computing, with global cloud adoption growing each year. APQC carried out its Enterprise Content and…
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Using IT to Support Knowledge Management
IT infrastructure is an important enabler of every knowledge management (KM) program. Almost all KM activities include a technology component, from the portals that connect…
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On a webinar, APQC Principal Research Lead Lauren Trees facilitated a panel on advanced technologies featuring three leaders from KM teams recognized by APQC’s Excellence in…
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New tools for the enterprise emerge almost daily, and many are more affordable and easier to implement than ever before. However, separating the wheat from the chaff is a…
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Workplace Innovations: Process in a Pandemic
APQC convened a roundtable discussion on the what the next 90 days will look like for their organizations, roundtable participants also shared some of the innovations that…
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In June 2020, Holly Lyke-Ho-Gland (principal research lead, process and performance management at APQC) and Jonathan Kraft (project manager for process performance and…
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