Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Dedicating Resources for DEI
In this article, APQC reviews dedicating resources as one building block of an effective diversity, equity, and inclusion (DEI) program. The pursuit of workforce DEI is a…
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Sharing Responsibility for DEI
In this article, APQC reviews sharing responsibility as one building block of an effective diversity, equity, and inclusion (DEI) program. Sharing responsibility means making…
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Developing Capabilities for DEI
In this article, APQC reviews developing capabilities as one building block of an effective diversity, equity, and inclusion (DEI) program. Developing capabilities for DEI…
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Changing Behavior for DEI
In this article, APQC reviews changing behavior as one building block of an effective diversity, equity, and inclusion (DEI) program. Effective and sustainable DEI programs…
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Taking Diversity, Equity, and Inclusion From Empty Slogans to Lasting Change: Executive Summary
In Taking Diversity, Equity, and Inclusion from Empty Slogans to Lasting Change, APQC aims to provide insights and actionable guidance for anyone working toward greater…
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Gaining Awareness of DEI
In this article, APQC reviews gaining awareness as one building block of an effective diversity, equity, and inclusion (DEI) program. Gaining awareness means recognizing and…
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Reporting Performance for DEI
In this article, APQC reviews reporting performance as one building block of an effective diversity, equity, and inclusion (DEI) program. Reporting performance means using…
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Case Study|
KM Consulting in a Pharmaceutical Company
Novartis AG is a leading global medicine company based in Switzerland. The organization reported revenue of $50.5 billion in 2022, and its products reach nearly 800 million…
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How to Keep Leaders Focused on Process Work
Each year, APQC surveys process and performance management (PPM) professionals to understand their common challenges and priorities for the year. In advance of the 2024…
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Each year, APQC surveys process and performance management (PPM) professionals to understand their common challenges and priorities for the year. In advance of the 2024…
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Each year, APQC surveys process and performance management (PPM) professionals to understand their common challenges and priorities for the year. In advance of the 2024…
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In this article, APQC draws from the findings of its Future of Finance Talent study to highlight the importance of collaboration between HR and the Finance function for…
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In this article, APQC draws from the findings of its Future of Finance Talent study to discuss the skills that organizations find most valuable in finance talent. In a…
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In this article, APQC presents cross-industry data on the number of vacation days per year per employee that organizations offer and provides guidance for how you can build a…
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APQC’s research—conducted in partnership with supplier relationship management (SRM) experts Kate Vitasek, Bonnie Keith, and Emmanuel Cambresy—shows that although there are…
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