Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
The Role of Artificial Intelligence in Process Improvement and Knowledge Management
During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…
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Creating a BPM Playbook: Aligning Stakeholders One Tenet at a Time
This session covered how Cargill leveraged APQC's Tenets of Business Process Management (BPM) to create a Playbook for use by a global community of 350+ process practitioners…
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Beyond Kaizen: Olympus' Inspiring Case Study on Driving Operational Excellence
In this webinar, GBTEC shares a captivating case study on the reinvention of Operational Excellence, where Stromberg and Geising-Eggers share transformative strategies that…
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What to Expect in Process and Performance Management in 2024
APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…
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Who Are the People of Process?
Effective process management is built on a foundation of dedicated process roles and responsibilities, both in the business and a dedicated process management function. In a…
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Member Storytime: Integrating KM and Process for Success Slides
In this "Special Edition" webinar, Adeeb Barqawi from ProUnitas and Sean Floyd from Rocketship Public Schools shared their experiences and the value of integrating process…
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Managing Process Knowledge
APQC's Jeff Varney, Cindy Hubert, and Lynda Braksiek share valuable insights from the 2023 conference and the latest research into aligning processes and knowledge management…
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The Art of Managing Processes within Management Systems
Improvement of a process and maintaining a process framework is often a responsibility given to Business Process Analysts, Process Engineers and Business Excellence Managers…
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Process Management Roles All Organizations Should Have
According to APQC’s 2023 priorities research, more than one-third of organizations have identified key skillsets individuals should have as a critical component in the…
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Pratt & Whitney Operations Process Classification Framework (PCF) Journey
Pratt & Whitney is an aerospace engine manufacturer with many diverse and complex operations processes. Senior leadership recognized that the organization had strong…
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Creating a Continuous Improvement and Process Driven Culture
Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…
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Curating a Process Mindset in Tech Finance
Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
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Process Toolkit to Challenge the As-Is
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Transformation from Within: Our OpEx Journey
Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…
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Redesign Your Process Audits: Link with Strategy and Improve your Maturity
Process audits are a norm in most industries and geographies; they are done for an array of reasons including, statutory requirements and internally for management assurance…