Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Untapping KM's Business Potential
Knowledge management teams are most effective when they provide targeted support to the right functions and business areas. This involves finding internal customers who both…
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Data and Measures|
How Leadership Level Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on the…
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Data and Measures|
How Program Scope Affects KM Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on their scope…
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Data and Measures|
How Organization Size Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on organization…
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Data and Measures|
How Regional Location Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on where they…
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Data and Measures|
How Reporting Line Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. This report looks at differences among KM programs based on the function…
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Data and Measures|
How Program Tenure Affects KM Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. The report looks at differences between new KM programs and more…
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Data and Measures|
How KM Centralization Affects KM Program Benchmarks and Metrics
In 2022, APQC surveyed KM programs to understand current KM benchmarks, metrics, and success drivers. The report looks at differences among KM programs based on their level…
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Tools & Templates|
APQC's KM Competencies Gap Analysis Template
APQC's KM Competencies Gap Analysis Template is designed to help KM teams identify gaps between current-state and desired levels of core competencies. APQC recommends using…
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Tools & Templates|
Core Competencies for Knowledge Management Teams
APQC has defined a list of core competencies for KM teams, divided into four categories: Project and program management Consulting and customer centricity …
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Many different paths can lead to a career in knowledge management. As a cross-functional discipline, KM attracts people with backgrounds in HR, learning and development,…
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Tools & Templates|
Knowledge Management IT/Business Analyst: A KM Core Team Job Description
APQC has consulted with industry leaders to create sample job descriptions for common knowledge management (KM) core team roles. This is the job description for the knowledge…
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Tools & Templates|
KM Core Team Job Descriptions: Defining Key Positions and Their Responsibilities
APQC has consulted with industry leaders to determine which KM core team roles are most vital to the success of a KM program: KM leader, KM specialist, KM communication…
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Tools & Templates|
Knowledge Management Communication Director: A KM Core Team Job Description
APQC has consulted with industry leaders to create sample job descriptions for common knowledge management (KM) core team roles. This is the job description for the…
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Tools & Templates|
Knowledge Management Leader: A KM Core Team Job Description
APQC has consulted with industry leaders to create sample job descriptions for common knowledge management (KM) core team roles. This is a job description for a knowledge…