Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Accounts Receivable and Collections Key Benchmarks: Automotive Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Accounts Receivable and Collections Key Benchmarks: Consumer Products/Packaged Goods Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Accounts Receivable and Collections Key Benchmarks: Cross-Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Like other end-to-end processes, order-to-cash (O2C) involves an interconnected set of processes that span functional boundaries. It is important to be able to manage those…
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Order-to-cash (O2C) is an end-to-end process that encompasses all the steps that a company carries out from the time it receives an order to the point at which it receives…
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APQC conducted a research effort (“Transformation in Order-to-Cash”) to understand the state of Order-to-Cash (O2C) process transformation and how leading organizations are…
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Infographics|
Measuring Order-to-Cash
Measurement is a key part of process performance for O2C. Measurement enables decision making at all levels in the organization. Without measuring, leaders manage and make…
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Infographics|
Benefits of O2C End-to-End Process Management
APQC conducted a research effort (“Transformation in Order-to-Cash”) to understand the state of Order-to-Cash (O2C) process transformation and how leading organizations are…
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Recently, APQC interviewed Carmen Lim, the order to cash global process adviser for Chevron Lubricants’ U.S. operations and product owner for Chevron Lubricants’ Agile team,…
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Reports & White Papers|
Transforming Order-To-Cash Survey Report
Order-to-Cash (O2C) is the end-to-end value stream comprised of managing sales orders, processing customer credit, delivering products/services to customers, invoicing…
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Recently, APQC interviewed a large, multinational food and beverage manufacturing organization that faced the challenge of eliminating silos across languages and regional…
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Case Study|
Transformation in Order-to-Cash at Ecolab Indonesia
Ecolab, a global provider of water, hygiene, and infection prevention solutions and services, is in the process of centralizing and standardizing key processes in order to…
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Case Study|
Transformation in Order-to-Cash at HPE
APQC recently spoke with Anshuman Kar, Vice President, Global Operations, about HPE’s transformation journey for the quote-to-cash value chain. This case study summarizes how…
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Case Study|
Transformation in Order-to-Cash at Novartis AG
Novartis has recently been engaged in a large-scale effort to transform end-to-end processes across organizational barriers in order to improve the customer experience. APQC…
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Case Study|
Transformation in Order-to-Cash at Duracell
Since its acquisition by Berkshire Hathaway, Duracell has been on a journey to strengthen elements of the Order-to-Cash (OTC) process, particularly in finance. By bringing…
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