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Why Do Employees Resign? The Exit Interview Tells All
It seems that every leader I talk to these days has talent top of mind. While the conversation may focus on how to effectively manage a hybrid workforce, how to move the needle on diversity and inclusion, or ways to secure the latest critical and in-demand skills, there is one common worry that I…
What is the Process of Standardization?
How often do we hear the word “standardization” in our work lives? We hear it when it comes to the processes that we touch daily. We hear about it when examining the processes in different business units in the same organization. We hear about it from a geographic point of view within…
In KM, the End User Experience Is Everything
“Build it—and they won’t necessarily come” is one of my favorite sayings about knowledge management tools. Fancy technology makes zero difference if no one uses it. For KM to make an impact, it must make sense to end users, solve problems they care about, and draw them in. Elevations…
What is Data Visualization and Why is it Important?
As we recently discussed, process and technology are deeply entwined. Not only are process teams tapped to support technology implementations—both large and small—but they are expanding their toolkit with more technologies. One of the key technologies that process teams use is data…
Why is Supply Chain Benchmarking Important?
Supply chain benchmarking is important because managers need to: understand how their supply chains compare to competitors’, evaluate “as is” conditions before they can determine what to fix, encourage innovation, compare performance across business units, and leverage data for…
3 Things Every Process & Knowledge Management Toolkit Needs
“… It's very clear Our love is here to stay Not for a year But ever and a day” Whether it’s a great love story or frenemies, the relationship between technology and support functions like process and knowledge management is here to stay. A great process improvement and knowledge management…
ScottMadden on What’s Next For HR Shared Services
For more than a decade, HR functions have turned to the shared services model to deliver transactional work to the business. Over the years, the use of shared services has lowered administrative HR costs, reduced response times, and improved the quality of routine HR work, with the ultimate…
Supporting Business Problems with Process and Data
While efforts for standardization, transparency around how work gets accomplished, and productivity improvements are at the core of what process teams accomplish, sometimes that noble purpose isn’t enough. To embed process management into the business for long-term success and value will often…
Change Management Impacts Employees Deeper Than You Think
When it comes to change, experts agree on one thing: Organizations must change, or they die. While most acknowledge the importance of change, they still don’t fully understand the change process and why it is so difficult. Implementing change is hard, and while a lot has been written about its…
How KM Can Support Diversity, Equity, and Inclusion
Diversity, equity, and inclusion (DEI) are hot topics in U.S. organizations right now. As leaders commit to building more equitable workplaces, they are realizing how structural bias can derail even the most well-meaning DEI vision. They’re also seeing connections between inclusion and employee…