I recently spoke with Kevin De Pree, vice-president of Rand Group, to discuss why organizations are diving into digital, the common challenges related to digital transformations, and ways to help overcome institutional barriers that stymie so many digital efforts. What are the catalysts…
It is easy to think about the work we do, what might make it easier, better, or more valuable. But we often lose sight of how our work, our piece of the puzzle, fits into the bigger picture for our customers and stakeholders. According to APQC’s 2019 process and performance…
Digital success hinges not just on how an organization leverages technology, but also on how the organization approaches talent management. This is what we are finding as we explore the role that HR and workers play in digital transformation. Recently, I interviewed GE Digital’s Megan Bickle,…
The adoption of cloud platforms is one of the biggest trends in knowledge management, with nearly half of APQC’s KM audience in the process of migrating this year. The transition to cloud-based KM has its challenges, including fewer opportunities for customization and the need to reorient users’…
APQC asked process experts about the new technology poised to have the greatest impact on process improvement and performance. Including the struggles of adopting new technologies and how not to fail at automation. These experts will be speaking at APQC’s Process & Performance Management…
As part of our mission as a nonprofit to find and disseminate best practices information, one of the most fascinating parts of my job as the principal research lead for financial management at APQC is all of the amazing thought leaders that I get to speak with and interview. We regularly tap into a…
Why Process? Most would agree we are a results-oriented culture. Our DNA tells us to get it done…to get results…to “just do it” (Nike) especially when fixing and addressing problems or issues. However, there is an inherent risk to “just doing it”. While we all act with good intentions, unless…
APQC asked process management experts about establishing processes for long term growth, where organizations’ business alignment fail most often, and the biggest challenges to incorporate lasting process changes. These experts will be speaking at APQC’s Process & Performance Management…
Workers today have many options when it comes to choosing where they work. In a recent episode of the National Public Radio (NPR) program Planet Money—an episode titled Quit Threat!—economist Heidi Shierholz likened the situation to workers having a superpower. Program host Kenny Malone summed…
Last month I talked about how process frameworks can work like magic when implemented correctly. But, what I didn’t mention was how difficult it can be to pick which framework to use. With both cross-industry and industry-specific frameworks readily available, and several function-specific…