Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Organizations can utilize artificial intelligence (AI) to analyze vast amounts of data, make better decisions, and improve customer experiences. The successful implementation…
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Reports & White Papers|
Positioning KM as a Strategic Business Partner
In 2022, APQC surveyed how KM programs interact with internal customer groups, areas where knowledge management has established partnerships with strategic organizational…
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Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Infographics|
Taxonomy Makes Content Management Less Taxing
According to APQC’s analysis, KM programs that use taxonomies are significantly more likely to perform effectively against goals and objectives and deliver measurable value…
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Many people initially think of KM as a set of tools that can help connect them to information and expertise. While these tools have evolved significantly over the past few…
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When it comes to the size of a KM team, bigger is not necessarily better. In this article, you will learn about the range of staff sizes that administer KM programs and the…
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2021 saw $5.1 trillion in mergers and acquisitions (M&As), and that number was expected to rise in 2022. However, organizations continued to struggle with fully reaping the…
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PTT Public Company Limited (PTT) has earned APQC’s 2022 Excellence in KM recognition in honor of achieving Level 5 maturity on APQC’s KM Capability Assessment Tool at the…
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Tools & Templates|
Key Measures For Virtual Collaboration Applications
Virtual collaboration applications are becoming ubiquitous as organizations look to digitize communications and help remote, hybrid, and geographically dispersed teams co…
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Tools & Templates|
Key Measures for Lessons Learned Processes and Approaches
APQC defines a lessons learned approach as a knowledge sharing activity in which an organization debriefs project or event participants in order to understand what went well,…
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Tools & Templates|
Key Measures for Expertise Location
This document lists measures commonly used to evaluate expertise location processes and systems (i.e., tools and approaches that help employees find and reach out to…
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Collections|
KM Essentials: Introduction to Communities of Practice
This “KM Essentials” collection is designed for those new to communities of practice or looking for a refresher on foundational concepts and approaches. The collection…
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Tools & Templates|
Key Measures for Collaboration
This article lists examples of measures that organizations can use to track collaboration adoption and participation, efficiency and quality, engagement and satisfaction, and…
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Tools & Templates|
Key Measures for the Transfer of Best Practices
This document lists measures commonly used to evaluate approaches for transferring best practices among teams, locations, departments, and/or business units. The list…
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Tools & Templates|
Key Measures for Communities of Practice and Networks
This document lists measures commonly used to evaluate communities of practice and networks. The list includes both activity measures, which track participation and…
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