Organizations can utilize artificial intelligence (AI) to analyze vast amounts of data, make better decisions, and improve customer experiences. The successful implementation of AI requires high dedication, a strong change management plan, and executive support. In their book, All in on AI: How Smart Companies Win Big with Artificial Intelligence, Thomas Davenport and Nitin Mittal describe how organizations use AI to drive enterprise value at new scales.
This article summarizes an interview with APQC’s Carla O’Dell, in which Davenport gives insight on:
- AI and being "all in,"
- AI implementation challenges faced by organizations,
- the benefits of new AI capabilities for knowledge management, and
- getting ready for AI: what organizations can do.