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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Excellence in Knowledge Management 2020
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Infographics
What Makes Deloitte Excellent at KM?
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Infographics
What Makes Mercer Excellent at KM?
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Case Study
Excellence in Knowledge Management at Deloitte
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Infographics
What Makes Infosys Excellent at KM?
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Infographics
What Makes Cognizant Excellent at KM?
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Case Study
Excellence in Knowledge Management at Infosys
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Infographics
What Makes Arup Excellent at KM?
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Infographics
What Makes SNC-Lavalin Excellent at KM?
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Case Study
Excellence in Knowledge Management at Cognizant
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Case Study
Excellence in Knowledge Management at Mercer
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Case Study
Excellence in Knowledge Management at Arup
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Case Study
Excellence in Knowledge Management at SNC-Lavalin
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Articles
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
