What Makes Mercer Excellent at KM?

Published On:
October 22, 2020
Authored By:
APQC
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Mercer earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business unit level. This infographic includes highlights from Mercer’s knowledge management program, a brief timeline of its KM journey, a description of its key KM tools and approaches, and a summary of business results and critical success factors.