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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Enterprise Content and Collaboration in the Cloud
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Data and Measures
Virtual Collaboration in the Financial Services/Banking Industry
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Tools & Templates
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
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Infographics
What Makes Capital Group-American Funds Service Group Excellent at KM?
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Articles
KM Adoption and Behavior Change: Advice from KM Leaders
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
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Case Study
Excellence in Knowledge Management at Capital Group - American Funds Service Group
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Case Study
A KM Strategy to Improve Content Management at Prudential Financial
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Data and Measures
Intersection of Data, Process, and Knowledge Management: Financial Services/Banking Industry
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Collections
KM Conversations: KM for a Smarter, More Automated World
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Articles
Leveraging KM Technology Through Crisis and Disruption
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Data and Measures
Innovation in the Face of Disruption: Insurance and Financial Services Industries Report
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Articles
Fostering a KM Culture: Toyota Motors, Ruckus Networks, and Schlumberger Discuss Ways to Encourage Knowledge Sharing
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Reports & White Papers
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
