The Role of Technology in KM Pulse Survey Report: Financial Services/Banking/Insurance Industry
Integrating digital technologies for knowledge management is a top priority in today's rapidly changing world. Advanced technologies such as AI are transforming how knowledge and content is created, collected, and shared, and KM teams are playing a crucial role in driving digital strategy and adoption within their organizations.
In September 2023, APQC surveyed KM professionals and practitioners to gain insights into current trends and deployment strategies on the role KM teams play in driving digital transformation. Furthermore, the study examines technology's impact on knowledge management capabilities and the top barriers and drivers to successful integration. This report summarizes findings from the survey about the effectiveness of existing and emerging technologies, including virtual collaboration, machine learning, and AI, and their implications for knowledge management in the Financial Services/Banking/Insurance Industry.
Related Resources: