Knowledge Management Program Key Benchmarks: Financial Services/Banking Industry

Gain insight into the efficiency and effectiveness of your organization’s processes in the financial services or banking industry by benchmarking common business activities. The process group “Develop and manage enterprise-wide knowledge management capability” includes activities such as developing and overseeing the KM strategy as well as designing, implementing, evolving, and sustaining KM capabilities (Hierarchy ID: 13.5 in APQC’s Process Classification Framework®).