Knowledge Management Program Key Benchmarks: Financial Services/Banking Industry

Published On:
January 20, 2025
Authored By:
APQC
Members-Only Content:

Gain insight into the efficiency and effectiveness of your organization’s processes in the financial services or banking industry by benchmarking common business activities. The process group “Develop and manage enterprise-wide knowledge management capability” includes activities such as developing and overseeing the KM strategy as well as designing, implementing, evolving, and sustaining KM capabilities (Hierarchy ID: 13.5 in APQC’s Process Classification Framework®).  

Also found in Knowledge Management Program Key Benchmarks
Type:
Data and Measures
Topics:
Knowledge Management, KM Measurement, KM Strategy
Industries:
Financial Services/Banking

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