Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Capital Group is an American financial services company. It offers a range of products focused on active management including more than 40 mutual funds as well as separately…
-
Case Study|
Excellence in Knowledge Management at MITRE
The nonprofit MITRE Corporation operates seven federally funded research and development centers that provide its U.S. government sponsors with systems engineering, R&D, and…
-
The North Atlantic Treaty Organization (NATO) is an international political and military alliance of 30 nations. The NATO Communications and Information Agency (NCI Agency)…
-
The U.S. Pharmacopeia (USP) is a nonprofit organization that develops scientific standards to help ensure the quality and safety of medicines, dietary supplements, and foods…
-
Prudential Financial wanted to centralize key knowledge resources and create a knowledge-sharing culture across its U.S. businesses. The organization created a formal KM…
-
The United States Central Command (USCENTCOM) is one of 11 unified combatant commands of the U.S. Department of Defense (DoD). APQC spoke with Tony Wilson, knowledge…
-
APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension…
-
Case Study|
Scenario Planning Example in Practice
Scenario planning can help as an organization prepares to mitigate the worst impacts of disruption and quickly take advantage of new opportunities. Regardless of whether the…
-
To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…
-
In August of 2019, APQC spoke with Stonnington’s Raj Subramaniam about the local government’s digital transformation efforts. New compliance requirements, process…
-
Case Study|
Excellence in Knowledge Management at The U.S. Army Engineer Research and Development Center
The U.S. Army Engineer Research and Development Center earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 5 on APQC’s Knowledge Management Capability…
-
The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level…
-
Case Study|
Excellence in Knowledge Management at U.S. Army Corps of Engineers Southwestern Division
The U.S. Army Corps of Engineers (USACE) Southwestern Division (SWD) earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM…
-
Case Study|
Preparing for the Next Level of Financial Planning and Analysis: Abt Associates Inc. Case Study
Drawing from an interview conducted with Mike Powers, senior manager of treasury and risk, this case study presents an overview of Abt Associates' key FP&A processes,…
-
In March 2019 APQC spoke with Mike Powers, senior manager of treasury and risk at Abt Associates, Inc. Powers shared insights about the critical role of FP&A in the…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.