Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Case Study|
KM Consulting in a Pharmaceutical Company
Novartis AG is a leading global medicine company based in Switzerland. The organization reported revenue of $50.5 billion in 2022, and its products reach nearly 800 million…
-
The North Dakota Department of Transportation (NDDOT) oversees a transportation system that includes about 8,518 miles of roadway and 4,858 bridges for the State of North…
-
Case Study|
Building a Collective Mindset: Operationalizing a Governance Structure for a Global Supply Chain Network
This case study outlines how to establish a central governance structure across a supply chain network of different companies and organizations working together. It is…
-
This case study outlines how to establish trust and broker data-sharing agreements across a supply chain network of different companies and organizations working together. It…
-
This case study details the rigorous process undertaken to select a software-as-a-service (SaaS) technology solution vendor to provide a supply chain control tower platform…
-
Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
-
ZUUM Transportation is a tech startup focused on optimizing logistics through greater collaboration and the reduction of waste and inefficiency in freight transportation…
-
Highmark Health is a nonprofit health organization with headquarters in Pittsburgh, Pennsylvania. As a “blended health organization,” Highmark Health includes both payers and…
-
Read about how the recruiting team at Mercy Hospital Systems leveraged technology and process standardization to design and deliver an engaging virtual candidate experience…
-
The U.S. Pharmacopeia (USP) is a nonprofit organization that develops scientific standards to help ensure the quality and safety of medicines, dietary supplements, and foods…
-
Case Study|
Transformation in Order-to-Cash at Novartis AG
Novartis has recently been engaged in a large-scale effort to transform end-to-end processes across organizational barriers in order to improve the customer experience. APQC…
-
Case Study|
Setting up An RPA Program at Mallinckrodt Pharma
Robotic Process Automation (RPA) has been a game-changer for the finance function, helping to reduce cycle times, save costs, and clear space for value-added analysis and…
-
This case study examines a large healthcare organization that struggled to effectively manage and leverage its data. It lacked standard data management processes, tools, and…
-
Case Study|
Excellence in Knowledge Management at Bupa
Bupa Australia earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s Knowledge Management Capability Assessment at the business-unit level. This…
-
This case study explores how BDP International implemented a global finance transformation to eliminate waste, standardize processes, improve reporting, and scale through…