Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
-
As an organization grows over years, processes diverge. At APQC's 2022 Process and Knowledge Management Conference, AstraZeneca’s Business Process Manager Christopher Moriak…
-
Supplier risk is one of the biggest risk vectors organizations face today. Suppliers can expose a company to risk not only by failing to deliver materials or products on time…
-
Supply chain disruption is especially devastating in the pharmaceutical industry. The timely and accurate delivery of the medicine that people’s lives depend on is only…
-
Articles|
Sales Forecasting in Pharmaceuticals
Pharmaceutical companies have always faced unique challenges in forecasting due to high development costs, a complex regulatory environment, and shifting consumer trends…
-
Articles|
Next 90 Days Educators ‘Panel Discussion
There are still many uncertainties around COVID-19, ranging from its economic impact to how organizations build resiliency and plan for the future. As part of the Educators…
-
Choosing the right quality methodologies is critical for organizations ability to mature their processes, think strategically, and grow their value. But how can organizations…
-
Healthcare organizations shouldn't restore supply chains to pre-pandemic levels; rather, they should focus on greater cost effective and efficient operations. In this session…
-
After Converse County School District 1’s long-serving superintendent retired, it became clear that the organization lacked standardized and documented processes. As part of…
-
In 2009, Prince George’s Public Schools needed to develop a comprehensive performance management system. As part of APQC’s 2020 PPM Online Summit – Educators’ Edition,…
-
Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
-
Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…
-
In partnership with Ernie Humphrey (CEO, Treasury Webinars), APQC launched its Delivering Treasury Success in the “Next Normal” study to understand what success looks like…
-
In this article, you will learn how advanced KM programs are navigating the transition to Microsoft 365 along with key opportunities and challenges that accompany migration…
-
Articles|
KM and Covid-19: Stories from the Front Line
In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…